Survey designed to capture quantitative insights about how users truly perceive and experience Banking Apps in Uruguay.
What is included
This survey shows the complaints and frustrations users experience when using ten different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Apps in this survey:
APP EBROU - SANTANDER URUGUAY - CREDITEL - MERCADO PAGO - MIDINERO APP - OCA - PAGANZA - PAGO DESPUES - PASSCARD - PREX URUGUAY
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Top App Assessments (Strong/Pain points)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Survey Overview and Top App Assessments (Strong/Pain points). (PDF File)
Survey designed to capture quantitative insights about how users truly perceive and experience Banking Apps in Uruguay.
What is included
This survey shows the complaints and frustrations users experience when using ten different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Apps in this survey:
APP EBROU - SANTANDER URUGUAY - CREDITEL - MERCADO PAGO - MIDINERO APP - OCA - PAGANZA - PAGO DESPUES - PASSCARD - PREX URUGUAY
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Top App Assessments (Strong/Pain points)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Survey Overview and Top App Assessments (Strong/Pain points). (PDF File)