Get a look inside an App Pulse Score© (APS) report. These surveys are designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps.

Turn real user feedback into smarter product decisions.

Discover what users love, where competitors fall short, and which frustrations create opportunities to improve your app, prioritize features, and build a better customer experience—all backed by validated survey insights and competitive benchmarks.

This free sample shows what’s included and how the data is presented, without actual survey data.

Download the full report to access the complete results.

Each report provides:

• Survey data and benchmarking metrics for each App

• Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.

Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate.

The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.

We conducted the online survey showed in this sample during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.

Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.

What is included

This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.

This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.

Contents:

• Detailed survey data and benchmarking metrics for each App:

  • App’s APS score

  • App’s FANs% metric

  • App’s CRITICs% metric

  • User satisfaction distribution by APS range (0-100 points)

• Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.

Downloads:

• Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)

This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in ARGENTINA

The report provides:

• Survey data and benchmarking metrics for each App

• Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.

Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.

We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.

Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.

What is included

This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.

This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.

Contents:

• Detailed survey data and benchmarking metrics for each App:

  • App’s APS score

  • App’s FANs% metric

  • App’s CRITICs% metric

  • User satisfaction distribution by APS range (0-100 points)

• Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.

Downloads:

• Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)

Mobile Apps in this survey

ARQ (DOLARAPP) |  BBVA ARGENTINA |  BNA+ |  BRUBANK: TU BANCO DIGITAL |  CARREFOUR BANCO |  CLARO PAY ARGENTINA |  COCOS: INVERTIR Y DÓLAR MEP |  CUENTA DNI |  GALICIA - EL BANCO EN TU CELU |   LEMON - BILLETERA VIRTUAL | MERCADO PAGO: CUENTA DIGITAL |  MODO: CONECTÁ TU DINERO | MONI: PRÉSTAMOS ONLINE | NARANJA X - BILLETERA VIRTUAL |  NUEVA APP MACRO | PERSONAL PAY BILLETERA VIRTUAL | PREX ARGENTINA |  SANTANDER ARGENTINA |  SUPERVIELLE | UALÁ ARGENTINA

This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in AUSTRALIA.

We conducted this online survey between September 12 and September 24, 2026, to gain insights into users’ overall attitudes and perceptions.

20 mobile Apps are included in the study.

More than 9.824 valid responses were analyzed.

Margin of error: ±1.1 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.

What is included

This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.

This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.

Contents:

• Detailed survey data and benchmarking metrics for each App:

  • App’s APS score

  • App’s FANs% metric

  • App’s CRITICs% metric

  • User satisfaction distribution by APS range

    • Love It (81 -100 points)

    • Like It (61 - 100)

    • Disappointed (41 - 60)

    • Very disappointed (21 - 40)

    • Frustrated (0 -20)

• Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.

Downloads:

• Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)

This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in BRAZIL

The report provides:

• Survey data and benchmarking metrics for each App

• Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.

Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.

We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.

Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.

What is included

This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.

This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.

Contents:

• Detailed survey data and benchmarking metrics for each App:

  • App’s APS score

  • App’s FANs% metric

  • App’s CRITICs% metric

  • User satisfaction distribution by APS range (0-100 points)

• Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.

Downloads:

• Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)

Mobile Apps in this survey:

AGIBANK: CONTA | BANCO ITAÚ: CONTA | BANCO MERCANTIL | BANCO PAGBANK | BANCO PAN: CONTA | BANCO PICPAY | BB: BANCO | BRADESCO: CONTA | C6 BANK | CAIXA | CARTEIRA DO GOOGLE | INFINITEPAY TAP | INTER: CONTA | MERCADO PAGO: BANCO DIGITAL | NEON CARTÃO DE CRÉDITO E CONTA | NUBANK | PLUXEE BRASIL | SANTANDER BRASIL | SICOOB: PIX | SICREDI X

This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in CANADA.

We conducted this online survey during September 2026, to gain insights into users’ overall attitudes and perceptions.

20 mobile Apps are included in the study.

More than 9.991 valid responses were analyzed.

Margin of error: ±1.1 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.

What is included

This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.

This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.

Contents:

• Detailed survey data and benchmarking metrics for each App:

  • App’s APS score

  • App’s FANs% metric

  • App’s CRITICs% metric

  • User satisfaction distribution by APS range

    • Love It (81 -100 points)

    • Like It (61 - 100)

    • Disappointed (41 - 60)

    • Very disappointed (21 - 40)

    • Frustrated (0 -20)

• Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.

Downloads:

• Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)

This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in CHILE

The report provides:

• Survey data and benchmarking metrics for each App

• Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.

Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.

We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.

Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.

What is included

This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.

This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.

Contents:

• Detailed survey data and benchmarking metrics for each App:

  • App’s APS score

  • App’s FANs% metric

  • App’s CRITICs% metric

  • User satisfaction distribution by APS range (0-100 points)

• Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.

Downloads:

• Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)

Mobile Apps in this survey

APPCOOPEUCH | BANCO FALABELLA CHILE | BANCO RIPLEY CHILE | BANCOESTADO | BCI | CENCOSUD SCOTIABANK | CONSORCIO | COPEC | GOOGLE WALLET | LIDER BCI | MACHBANK: BANCA DIGITAL | MERCADO PAGO: CUENTA DIGITAL | MI BANCO | PAYPAL | PREX CHILE - CUENTA DIGITAL | RIA MONEY TRANSFER | RUTPAY: TU NUEVA FORMA DE PAGO | SANTANDER CHILE | WESTERN UNION ENVÍO DE DINERO | XTB ONLINE INVESTING

This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in COLOMBIA

The report provides:

• Survey data and benchmarking metrics for each App

• Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.

Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.

We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.

Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.

What is included

This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.

This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.

Contents:

• Detailed survey data and benchmarking metrics for each App:

  • App’s APS score

  • App’s FANs% metric

  • App’s CRITICs% metric

  • User satisfaction distribution by APS range (0-100 points)

• Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.

Downloads:

• Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)

Mobile Apps in this survey:

ADDI SHOP - COMPRA A CUOTAS |   BANCO CAJA SOCIAL |   BANCO DE BOGOTÁ |   BBVA COLOMBIA | BANCA MÓVIL |   DALE! COLOMBIA |   DAVIPLATA |   DAVIVIENDA |   GOOGLE WALLET |   LANAYA |   LITTIO |   LULO - MANEJA TUS FINANZAS |   MI BANCOLOMBIA |   NEQUI COLOMBIA |   NU COLOMBIA |   PAYPAL |   PLAKI |   PRÉSTAMO PERSONAL:CREDIAPOYO |   RAPID CRÉDITO-PRÉSTAMO NOW |   TUYA |   UNO

This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in COTE D’IVOIRE

We conducted this online survey during September 2026, to gain insights into users’ overall attitudes and perceptions.

20 mobile Apps are included in the study.

More than 8.814 valid responses were analyzed.

Margin of error: ±3.1 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.

What is included

This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.

This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.

Contents:

• Detailed survey data and benchmarking metrics for each App:

  • App’s APS score

  • App’s FANs% metric

  • App’s CRITICs% metric

  • User satisfaction distribution by APS range

    • Love It (81 -100 points)

    • Like It (61 - 100)

    • Disappointed (41 - 60)

    • Very disappointed (21 - 40)

    • Frustrated (0 -20)

• Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.

Downloads:

• Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)

Apps included:

 BINANCE: ACHAT BITCOIN |   CHICAFAFA-PRÊT EN LIGNE FACILE |   DJAMO |   EASYTRANSFERT |   GOOGLE WALLET |   GOTRADING: INVESTING ACADEMY |   KREDETE SEND SPEND SAVE CREDIT |   METATRADER 5 |   MINIPAY - ENVOYER À L'ÉTRANGER |   MOMO |   ORANGE MONEY JORDAN |   PIVOINE ARGENT-CRÉDIT DE PRÊT |   PUSH CI |   SEND CHAP |   SG CONNECT |   TRADINGVIEW - BOURSE ET CRYPTO |   TRESOR MONEY |   WAVE - TRANSFERT D'ARGENT |   WAVE AGENT |   WAVE BUSINESS

Submit an App

This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in France.

We conducted this online survey between September 16 and September 23, 2026, to gain insights into users’ overall attitudes and perceptions.

20 mobile Apps are included in the study.

More than 5.000 valid responses were analyzed.

Margin of error: ±1.4 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.

What is included

This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.

This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.

Contents:

• Detailed survey data and benchmarking metrics for each App:

  • App’s APS score

  • App’s FANs% metric

  • App’s CRITICs% metric

  • User satisfaction distribution by APS range

    • Love It (81 -100 points)

    • Like It (61 - 100)

    • Disappointed (41 - 60)

    • Very disappointed (21 - 40)

    • Frustrated (0 -20)

• Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.

Downloads:

• Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)

This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in GERMANY

We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions.

20 mobile Apps are included in the study.

10.000+ valid responses were analyzed.

Margin of error: ±1.1 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.

What is included

This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.

This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.

Contents:

• Detailed survey data and benchmarking metrics for each App:

  • App’s APS score

  • App’s FANs% metric

  • App’s CRITICs% metric

  • User satisfaction distribution by APS range

    • Love It (81 -100 points)

    • Like It (61 - 100)

    • Disappointed (41 - 60)

    • Very disappointed (21 - 40)

    • Frustrated (0 -20)

• Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.

Downloads:

• Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)

Apps included:

AMAZON VISA |   BBVA DEUTSCHLAND |   C24 BANK |   COMMERZBANK PHOTOTAN |   CONSORSBANK |   DEUTSCHE BANK |   FREECASH - GELD VERDIENEN |   GOOGLE WALLET |   ING DEUTSCHLAND |   KLARNA: VERWALTE GELD SMARTER |   MYSANTANDER BANKING |   N26 — LOVE YOUR BANK |   POSTBANK |   REVOLUT — BANKING & TRADING |   SPARKASSE IHRE MOBILE FILIALE |   S-PUSHTAN - SICHERE FREIGABEN |   TRADE REPUBLIC: BROKER & BANK |   VR BANKING - EINFACH SICHER |   WISE |   WISO STEUER – STEUERERKLÄRUNG

Submit an App