OCTO by CIMB Singapore earned a 61.6 App Pulse Score (APS) from Cassuarina Labs, placing it in the Solid Zone. Fans accounted for 75.6% of respondents, while Critics made up 24.4%.
The distribution reveals a sharp divide: 69.2% rated the app “Love It,” yet 16.2% chose “Frustrated.” User comments praise straightforward navigation and convenient transfers, including payments between Singapore and Malaysia. They also describe crashes, failed logins and security checks that sometimes block access altogether. For a banking app, the next product priority is clear: make that convenient experience dependable every time a customer needs it.
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APS SCORE: 61.6
APS PERFORMANCE RANGE: SOLID APP ZONE
Good reliability and user trust. Mostly positive sentiment, but specific pain points must be solved.
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Unreliable access: Reviewers repeatedly report crashes, loading failures and login problems, sometimes following an update.
Security steps that interrupt banking: Complaints describe digital token setup failures, missing approvals and device security warnings that prevent access.
Gaps in everyday tasks: Users report trouble with QR payments, transaction visibility and app features such as scheduled transfers and card locking.
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Easy navigation: Many reviewers describe the layout as clear, simple and quick to learn.
Convenient routine banking: Positive comments highlight balance checks, fund transfers and bill payments in one app.
Singapore–Malaysia transfers: Several users specifically value the ability to move money between accounts across the two countries.
Source:
BANKING & FINTECH APPS IN SINGAPORE - USER EXPERIENCE & SATISFACTION SURVEY (2026.09)