UNITED STATES

Mobile App User Satisfaction Surveys

  • APS benchmark: 67.4 points (Sep 2026 survey)

  • FANs% score benchmark: 81%

  • CRITICs% score benchmark: 18%

  • APS average score: 47 points (Sep 2026 survey)

September 2026 Survey

  • FANS%: 91%

    APS SCORE: 80.1

  • FANS%: 81%

    APS SCORE: 68.1

  • FANS%: 82%

    APS SCORE: 67.4

  • FANS%: 72%

    APS SCORE: 54.2

  • FANS%: 72%

    APS SCORE: 54.1

  • FANS%: 70%

    APS SCORE: 52

  • FANS%: 68%

    APS SCORE: 50.8

  • FANS%: 68%

    APS SCORE: 50.2

  • FANS%: 67%

    APS SCORE: 48.5

  • FANS%: 67%

    APS SCORE: 48.2

FULL SURVEY RESULTS AND DETAILED USER FEEDBACK FOR EVERY APP

APS performance range

September 2026 Survey

ALLY: BANK, AUTO & INVEST | BANK OF AMERICA MOBILE BANKING | CAPITAL ONE MOBILE | CASH APP | CHASE MOBILE | CHIME – FEE-FREE BANKING | CITI MOBILE | CREDIT ONE BANK MOBILE | DISCOVER MOBILE | GOOGLE WALLET | KLARNA: SMARTER EVERYDAY MONEY | ONE PAY MOBILE BANKING | PAYPAL | PNC MOBILE | U.S. BANK MOBILE BANKING | VENMO | WELLS FARGO MOBILE |

ALLY: BANK, AUTO & INVEST | BANK OF AMERICA MOBILE BANKING | CAPITAL ONE MOBILE | CASH APP | CHASE MOBILE | CHIME – FEE-FREE BANKING | CITI MOBILE | CREDIT ONE BANK MOBILE | DISCOVER MOBILE | GOOGLE WALLET | KLARNA: SMARTER EVERYDAY MONEY | ONE PAY MOBILE BANKING | PAYPAL | PNC MOBILE | U.S. BANK MOBILE BANKING | VENMO | WELLS FARGO MOBILE |

UNITED STATES - APS BENCHMARK

BANKING & FINTECH USER SATISFACTION BENCHMARK SCORE (APS) 

The APS Score benchmark sets the bar for an app to stand out from its competitors, based on qualitative user satisfaction surveys.