SINGAPORE

Mobile App User Satisfaction Surveys

  • APS benchmark: 59 points (Sep 2026 survey)

  • FANs% score benchmark: 76%

  • CRITICs% score benchmark: 24%

  • APS average score: 33 points (Sep 2026 survey)

September 2026 Survey

  • FANS%: 76%

    APS SCORE: 61.6

  • FANS%: 76%

    APS SCORE: 61

  • FANS%: 78%

    APS SCORE: 59.4

  • FANS%: 77%

    APS SCORE: 59.2

  • FANS%: 71%

    APS SCORE: 53

  • FANS%: 68%

    APS SCORE: 49.9

  • FANS%: 62%

    APS SCORE: 43.3

  • FANS%: 59%

    APS SCORE: 40

  • FANS%: 51%

    APS SCORE: 32.2

  • FANS%: 50%

    APS SCORE: 31.1

FULL SURVEY RESULTS AND DETAILED USER FEEDBACK FOR EVERY APP

APS performance range

September 2026 Survey

ALIPAY | AXS M-STATION | DASH BY WESTERN UNION | DBS DIGIBANK | GOOGLE WALLET | GXS BANK | HSBC SINGAPORE | " MOOMOO:TRADE & INVEST GLOBALLY | " MARIBANK SINGAPORE | OCBC SINGAPORE | OCTO BY CIMB SINGAPORE | PAYPAL | POSB DIGIBANK | REVOLUT | SYFE: INVEST, TRADE AND SAVE | TOUCH 'N GO EWALLET | TRUST BANK SINGAPORE | UOB TMRW | UNITED OVERSEAS BANK LIMITED | WISE: INTERNATIONAL TRANSFERS | YOU TRIP SINGAPORE |

ALIPAY | AXS M-STATION | DASH BY WESTERN UNION | DBS DIGIBANK | GOOGLE WALLET | GXS BANK | HSBC SINGAPORE | " MOOMOO:TRADE & INVEST GLOBALLY | " MARIBANK SINGAPORE | OCBC SINGAPORE | OCTO BY CIMB SINGAPORE | PAYPAL | POSB DIGIBANK | REVOLUT | SYFE: INVEST, TRADE AND SAVE | TOUCH 'N GO EWALLET | TRUST BANK SINGAPORE | UOB TMRW | UNITED OVERSEAS BANK LIMITED | WISE: INTERNATIONAL TRANSFERS | YOU TRIP SINGAPORE |

SINGAPORE - APS BENCHMARK

BANKING & FINTECH USER SATISFACTION BENCHMARK SCORE (APS) 

The APS Score benchmark sets the bar for an app to stand out from its competitors, based on qualitative user satisfaction surveys.