ITALY

Mobile App User Satisfaction Surveys

  • APS benchmark: 70.4 points (Sep 2026 survey)

  • FANs% score benchmark: 82%

  • CRITICs% score benchmark: 18%

  • APS average score: 40.8 points (Sep 2026 survey)

September 2026 Survey

  • FANS%: 83%

    CRITICS%: 17%

    APS SCORE: 72

  • FANS%: 86%

    CRITICS%: 14%

    APS SCORE: 71

  • FANS%: 82%

    CRITICS%: 18%

    APS SCORE: 70

  • FANS%: 81%

    CRITICS%: 19%

    APS SCORE: 64

  • FANS%: 75%

    CRITICS%: 25%

    APS SCORE: 56

  • FANS%: 71%

    CRITICS%: 29%

    APS SCORE: 55

  • FANS%: 72%

    CRITICS%: 28%

    APS SCORE: 54

  • FANS%: 63%

    CRITICS%: 37%

    APS SCORE: 43

  • FANS%: 59%

    CRITICS%: 41%

    APS SCORE: 39

  • FANS%: 55%

    CRITICS%: 45%

    APS SCORE: 36

FULL SURVEY RESULTS AND DETAILED USER FEEDBACK FOR EVERY APP

APS performance range

September 2026 Survey

BBVA ITALIA | BANCA ONLINE | BPER | COMPASS: PRESTITI ONLINE | CRÉDIT AGRICOLE ITALIA | FINANZ: FINANZA PERSONALE | FINDOMESTIC BANCA MOBILE | FREECASH : GIOCHI E SOLDI VERI | GOOGLE WALLET | ING ITALIA – BANCA ONLINE | INTESA SANPAOLO MOBILE | KLARNA: SOLDI PIÙ SMART | MOBILE BANKING UNICREDIT | MY COFIDIS ITALIA | NEXI PAY | PAYPAL | POSTE ITALIANE | RELAXBANKING MOBILE | REVOLUT — PIÙ CHE UNA BANCA | SATISPAY: PAGA E INVESTI | SUMUP BUSINESS |

BBVA ITALIA | BANCA ONLINE | BPER | COMPASS: PRESTITI ONLINE | CRÉDIT AGRICOLE ITALIA | FINANZ: FINANZA PERSONALE | FINDOMESTIC BANCA MOBILE | FREECASH : GIOCHI E SOLDI VERI | GOOGLE WALLET | ING ITALIA – BANCA ONLINE | INTESA SANPAOLO MOBILE | KLARNA: SOLDI PIÙ SMART | MOBILE BANKING UNICREDIT | MY COFIDIS ITALIA | NEXI PAY | PAYPAL | POSTE ITALIANE | RELAXBANKING MOBILE | REVOLUT — PIÙ CHE UNA BANCA | SATISPAY: PAGA E INVESTI | SUMUP BUSINESS |

ITALY - APS BENCHMARK

BANKING & FINTECH USER SATISFACTION BENCHMARK SCORE (APS) 

The APS Score benchmark sets the bar for an app to stand out from its competitors, based on qualitative user satisfaction surveys.