REVOLUT — PLUS QU'UNE BANQUE records an APS score of 74.0, placing the app in the Strong Zone for user satisfaction. The survey, conducted using the App Pulse Score (APS) from Casuarina Labs, shows a highly positive user base: 78.0% Love It and 8.4% Like It, while FANs reach 86.4%.
The strongest signal is usability. Users frequently describe REVOLUT as intuitive, fast, fluid and easy to navigate, with particular appreciation for its clear interface, rapid account opening and straightforward everyday banking experience.
International functionality is another major differentiator. Payments abroad, multi-currency management, instant transfers, virtual cards and travel convenience repeatedly emerge as reasons users value the platform. Its broad combination of banking, budgeting, investments and crypto also reinforces its positioning as a multi-purpose financial app.
The main friction points sit around reliability and access. Some users report crashes, device-compatibility problems, account restrictions, repeated verification and difficulties reaching customer support. These issues help explain the 13.6% CRITICs share despite the platform's strong overall engagement. With 86.4% FANs, REVOLUT's French user experience combines high enthusiasm with specific operational pain points that can directly affect trust.
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APS SCORE: 74.0
APS PERFORMANCE RANGE: STRONG ZONE
Strong satisfaction and engagement. Users show loyalty and recommendability. Specific pain points.
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Access and stability: Some users report crashes, login problems, unsupported-device errors, and difficulties after changing phones or updating the app.
Account controls and verification: Account closures, repeated identity checks and restrictions are recurring sources of frustration among critical users.
Customer support and transactions: Comments mention difficulties contacting support, disputed transactions, transfers and occasional limitations with cash withdrawals or specific services.
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Intuitive experience: Users repeatedly describe the app as simple, fast, fluid, easy to understand and well designed.
International usability: Payments abroad, multiple currencies, transfers and travel-related functionality are among the most frequently praised features.
Breadth of financial services: Users value the combination of banking, budgeting, cards, investments and crypto within one platform.
APPS INCLUDED IN THIS SURVEY:
BANQUE POPULAIRE | BANXO CAISSE D'EPARGNE | BOURSOBANK | CETELEM - PRÊTS & CRÉDITS - BNPP PERSONAL FINANCE | FORTUNEO - MA BANQUE EN LIGNE | FREECASH - GAGNER DE L'ARGENT | GOOGLE WALLET | HELLO BANK! PAR BNP PARIBAS | LA BANQUE POSTALE : MON COMPTE | L'APPLI SG - SOCIÉTÉ GÉNÉRALE | MA BANQUE CREDIT AGRICOLE | MES COMPTES BNP PARIBAS | MES COMPTES LCL - LE CRÉDIT LYONNAIS | N26 — LA BANQUE QU'ON ADORE | NICKEL - COMPTE POUR TOUS | ORANGE MONEY EUROPE: TRANSFERT | PAYPAL | QONTO : PLUS QU'UN COMPTE PRO | REVOLUT — PLUS QU'UNE BANQUE | TRICOUNT BUNQ |
BANQUE POPULAIRE | BANXO CAISSE D'EPARGNE | BOURSOBANK | CETELEM - PRÊTS & CRÉDITS - BNPP PERSONAL FINANCE | FORTUNEO - MA BANQUE EN LIGNE | FREECASH - GAGNER DE L'ARGENT | GOOGLE WALLET | HELLO BANK! PAR BNP PARIBAS | LA BANQUE POSTALE : MON COMPTE | L'APPLI SG - SOCIÉTÉ GÉNÉRALE | MA BANQUE CREDIT AGRICOLE | MES COMPTES BNP PARIBAS | MES COMPTES LCL - LE CRÉDIT LYONNAIS | N26 — LA BANQUE QU'ON ADORE | NICKEL - COMPTE POUR TOUS | ORANGE MONEY EUROPE: TRANSFERT | PAYPAL | QONTO : PLUS QU'UN COMPTE PRO | REVOLUT — PLUS QU'UNE BANQUE | TRICOUNT BUNQ |
Access the full survey results database
Source:
BANKING & FINTECH APPS IN FRANCE - USER EXPERIENCE & SATISFACTION SURVEY (2026.09)