APP USER SATISFACTION PERFORMANCE
For people working abroad, a money app connects everyday spending with responsibilities back home. The October 2026 Malaysia Banking & Fintech Apps User Satisfaction Survey highlights MERCHANTRADE MONEY’s value in that role—and the difficulties users face when access breaks down.
The survey used APS methodology from CASSUARINA LABS, translating users’ qualitative feedback into an APS score of 79.7 out of 100. Survey results show that 85.4% of users’ qualitative feedback fell into the “Love It” category, while 9.0% was classified as disappointed or frustrated. These metrics reflect the analysis of users’ experiences, rather than categories they directly selected.
General satisfaction dominates the supplied comments, followed by praise for simplicity and practical usefulness. More detailed accounts reveal a clear tension: an app valued for making money accessible can become difficult to navigate when a transaction, device change, or account restriction requires assistance.
PAIN POINTS AND STRONG POINTS, PRODUCT LESSON AND KEY TAKEAWAYS
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