KEY METRICS
APS country benchmark:
59.9 points
FANs% score benchmark:
71% or more
CRITICs% score benchmark:
21% or less
APS country average score:
40 points
MARKET LEADERS
Remitly: Send Money & Transfer leads with 71.5, earning a Strong rating associated with high satisfaction and engagement. Western Union Remit Money follows at 69.7, in the Solid category, reflecting broadly positive sentiment, reliability and trust. Ria Money Transfer ranks third with a Moderate rating, matching the score benchmark cited above and indicating a more balanced mix of positive and negative perceptions.
All three leaders focus on international money transfers. Their position suggests that delivering a focused financial task well can be a competitive advantage. Yet none reaches the High-Performer or Excellence tiers, leaving room to raise the standard even at the top.
REMITLY: SEND MONEY & TRANSFER
71.5 points
WESTERN UNION REMIT MONEY
69.7 points
RIA MONEY TRANSFER
59.9 points
MARKET OVERVIEW
New Zealand’s October 2026 banking and fintech app survey reveals a divided user experience. Covering 20 apps and 9733 valid responses, the APS from Cassuarina Labs records an average score of 40/100, placing the surveyed apps in the Developing Zone. This signals inconsistent experiences: products deliver value, but friction still interrupts everyday use.
Across the apps analyzed, an average of 49.1% of respondents fall into “Love It,” while 31.1% are “Frustrated” and 6.4% are “Very disappointed.” The remaining 13.5% occupy the “Like It” and “Disappointed” bands. Survey results show enthusiasm and severe dissatisfaction coexisting. The product challenge is to make successful experiences repeatable, especially when users encounter an exception or need assistance.
For teams targeting stronger competitive performance, the survey sets benchmarks of 59.9 for the satisfaction score, 71% for FANS and 21% for CRITICS. These provide three practical targets: reach or exceed the first two and keep the third at or below its benchmark. Improving the average alone is insufficient if a substantial group continues to struggle.
DOWNLOADS
App Metrics Dataset
Compare every app with detailed survey metrics: APS score, FANs%, CRITICs%, and user satisfaction distributions by score range (0–100) and satisfaction category—“Love It,” “Like It,” and “Disappointed.” Built for benchmarking performance across apps.
BANKING APP METRICS DATASET - NEW-ZEALAND - OCTOBER 2026 (exclusive content)
User Satisfaction Survey Dataset
Explore the full qualitative feedback for every app analyzed. Real user comments reveal the experiences, expectations, and frustrations behind the scores, helping you identify strengths and opportunities for improvement.
BANKING & FINTECH APPS USER SATISFACTION SURVEY - NEW-ZEALAND - App Pulse Score© (APS)