APP USER SATISFACTION PERFORMANCE
OCKTO turns a familiar administrative headache—collecting financial records from multiple sources—into a guided digital process. In the Netherlands Banking & Fintech Apps User Satisfaction Survey for October 2026, it earned an APS score of 66.2, placing it in the Solid performance level and 25.5 points above the country average.
The survey used the methodology behind APS from Cassuarina Labs, translating respondents’ qualitative feedback into satisfaction metrics. Survey results show that 57.4% of respondents’ qualitative feedback fell in the “Love It” category, while 9.4% reflected disappointment or frustration.
The comments reveal a clear tension: users appreciate handing over the document-gathering work, but repeated authentication can make that convenience feel unfinished. The value is especially tangible when preparing mortgage, rental, or financing applications that would otherwise involve searching folders and visiting separate websites.
PAIN POINTS AND STRONG POINTS, PRODUCT LESSON AND KEY TAKEAWAYS
Pain Points
Repeated DigiD logins interrupt the workflow. A recurring complaint concerns entering usernames, passwords, and SMS codes for separate…
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