APP USER SATISFACTION PERFORMANCE
Shared expenses create a social problem as much as a mathematical one: nobody wants to keep reminding friends who owes what. In the Netherlands’ October 2026 survey, WIEBETAALTWAT - SPLITSER stands out for making that responsibility easier to share.
The study used the methodology of APS from Cassuarina Labs to translate respondents’ qualitative feedback into satisfaction metrics. The app achieved an APS score of 75.4 out of 100, placing it in the Strong performance level and 34.7 points above the country average. Survey results show that 72.4% of respondents’ qualitative feedback fell in the “Love It” category, while 8.6% reflected disappointment or frustration.
The clearest theme in the supplied comments is everyday convenience, particularly during group holidays and outings. Users describe taking turns paying without maintaining a shared cash pot or remembering whose turn comes next. More critical feedback focuses on service charges, advertising and the final settlement process—the moment when a shared record becomes an actual payment.
PAIN POINTS AND STRONG POINTS, PRODUCT LESSON AND KEY TAKEAWAYS
Pain Points
Charges that feel unexpected: Users question verification and payment-request fees, with some saying the additional cost became apparent….
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