Portugal Banking & Fintech Apps User Satisfaction Survey | November 2026
App User Performance
MB WAY has become an everyday payment essential for many users in Portugal. The November 2026 survey reveals an App Pulse Score© (APS) of 68.6, placing the app in the Solid performance category, 18.8 points above the Portuguese market average.
Based on the APS methodology from Cassuarina Labs, which converts qualitative user survey feedback into measurable satisfaction indicators, 75.8% of respondents' feedback falls into the “Love It” category, while 14.6% reflects disappointment or frustration.
The qualitative feedback reveals a compelling contrast: users value MB WAY for its speed, simplicity, and ability to replace physical cards, yet software updates and device compatibility restrictions are creating significant friction.
The central insight is clear: MB WAY has achieved strong everyday utility, but maintaining access to that utility is becoming a critical part of the user experience.
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