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MERCADO PAGO Banco Digital: Strong Satisfaction, With a Clear Friction Gap

Mercado Pago Banco Digital records a solid APS of 66.8, with three out of four users placing the app in the highest satisfaction category. The App Pulse Score™ survey points to a digital banking experience with a strong core of enthusiastic users, while also revealing a meaningful segment whose experience is significantly less positive. With an APS of 66.8, MERCADO PAGO falls within the Solid Zone, indicating good overall reliability and user trust, although there is still room to move toward the Strong Zone.

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