APP USER SATISFACTION PERFORMANCE
MERCADO PAGO earned an APS score of 79.2 in Chile’s October 2026 Banking & Fintech Apps User Satisfaction Survey, placing it in the Strong performance level, 35.3 points above the country average. The survey used the APS from Cassuarina Labs methodology to translate respondents’ qualitative feedback into a satisfaction index.
Survey results show that 83.6% of respondents’ qualitative feedback fell in the APS category “Love It,” while 9.2% reflected disappointment or frustration. This indicates a strongly positive experience overall, alongside a smaller group encountering meaningful friction.
General praise dominates the supplied comments. Among more detailed accounts, users most often value an app that makes routine money tasks feel quick and straightforward. Critical feedback shifts the focus to moments when that convenience breaks down: identity checks, restricted accounts, disputed transactions and unsuccessful payments.
PAIN POINTS AND STRONG POINTS, PRODUCT LESSON AND KEY TAKEAWAYS
Pain Points
Access checks that interrupt everyday use. Users describe repeated facial recognition requests, mandatory…
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Source:
CHILE - BANKING & FINTECH APPS USER SATISFACTION SURVEY - App Pulse Score© (APS) - OCTOBER 2026