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This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in CHILE
The report provides:
Survey data and benchmarking metrics for each App
Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
APPCOOPEUCH | BANCO FALABELLA CHILE | BANCO RIPLEY CHILE | BANCOESTADO | BCI | CENCOSUD SCOTIABANK | CONSORCIO | COPEC | GOOGLE WALLET | LIDER BCI | MACHBANK: BANCA DIGITAL | MERCADO PAGO: CUENTA DIGITAL | MI BANCO | PAYPAL | PREX CHILE - CUENTA DIGITAL | RIA MONEY TRANSFER | RUTPAY: TU NUEVA FORMA DE PAGO | SANTANDER CHILE | WESTERN UNION ENVÍO DE DINERO | XTB ONLINE INVESTING
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in CHILE
The report provides:
Survey data and benchmarking metrics for each App
Detailed, validated user comments and specific responses for each app; these can be verified internally if it is your own app, or checked online for the apps of competitors or industry benchmarks.
Turn user feedback into clearer product priorities. This report helps you benchmark banking and fintech apps, identify friction, and understand what users value—and why. Combining satisfaction metrics with detailed user comments, APS from Cassuarina Labs gives you evidence to guide improvements and spot opportunities to differentiate. The downloadable Excel dataset makes it easy to compare competitors, explore the experiences behind the scores, and support decisions with user insights.
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions. 20 mobile Apps are included in the study and 10.000+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range (0-100 points)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
APPCOOPEUCH | BANCO FALABELLA CHILE | BANCO RIPLEY CHILE | BANCOESTADO | BCI | CENCOSUD SCOTIABANK | CONSORCIO | COPEC | GOOGLE WALLET | LIDER BCI | MACHBANK: BANCA DIGITAL | MERCADO PAGO: CUENTA DIGITAL | MI BANCO | PAYPAL | PREX CHILE - CUENTA DIGITAL | RIA MONEY TRANSFER | RUTPAY: TU NUEVA FORMA DE PAGO | SANTANDER CHILE | WESTERN UNION ENVÍO DE DINERO | XTB ONLINE INVESTING