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This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in MALAYSA
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
9.900+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
ADACASH | AEON WALLET MALAYSIA | ALIPAY | BIMB MOBILE | BOOST APP MALAYSIA | CIMB OCTO MY | GXBANK | HLB CONNECT MOBILE BANKING APP | IRAKYAT MOBILE BANKING | MAE BY MAYBANK2U | MERCHANTRADE MONEY | MYASNB | MYPB BY PUBLIC BANK | NIMBURA・ONLINE LOAN APP | PAYPAL | RHB MOBILE BANKING | RYT BANK: AI-POWERED BANK | SHOPEEPAY | TOUCH 'N GO EWALLET | WISE: INTERNATIONAL TRANSFERS
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in MALAYSA
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
9.900+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
ADACASH | AEON WALLET MALAYSIA | ALIPAY | BIMB MOBILE | BOOST APP MALAYSIA | CIMB OCTO MY | GXBANK | HLB CONNECT MOBILE BANKING APP | IRAKYAT MOBILE BANKING | MAE BY MAYBANK2U | MERCHANTRADE MONEY | MYASNB | MYPB BY PUBLIC BANK | NIMBURA・ONLINE LOAN APP | PAYPAL | RHB MOBILE BANKING | RYT BANK: AI-POWERED BANK | SHOPEEPAY | TOUCH 'N GO EWALLET | WISE: INTERNATIONAL TRANSFERS