Image 1 of 1
Image 1 of 1
Image 1 of 1
Image 1 of 1
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in SOUTH AFRICA
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
9.900+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
ABSA BANKING APP | AFRICAN BANK | CAPITEC BANK | DISCOVERY BANK | FNB BANKING APP | GOOGLE WALLET | GOTYME BANK ZA (TYMEBANK) | MAMA MONEY: MONEY TRANSFER APP | METATRADER 5 | NEDBANK MONEY | OM BANK | PAYFLEX - BUY NOW PAY LATER | PAYJUSTNOW | PAYMENOW | PAYPAL | POCKET BROKER | SOLMATE - GET YOUR BANK CARD | STANDARD BANK / STANBIC BANK | VODAPAY | WOOLWORTHS |
This survey is designed to capture quantitative insights about how users truly perceive and experience Banking & Fintech Mobile Apps in SOUTH AFRICA
We conducted this online survey during OCTOBER 2026, to gain insights into users’ overall attitudes and perceptions.
20 mobile Apps are included in the study.
9.900+ valid responses were analyzed.
Margin of error: ±1.3 percentage points at 95% confidence, calculated as a conventional sampling-error reference assuming a 50/50 proportion.
What is included
This survey shows the complaints and frustrations users experience when using different Apps; the strengths and positive experiences that make an app stand out; the features they value most, such as speed, usability, customer support, security, and rewards; as well as their overall satisfaction and likelihood of recommending the app to others.
This approach provides rich qualitative feedback directly from users, helping identify not only whether users are satisfied, but why they feel that way.
Contents:
Detailed survey data and benchmarking metrics for each App:
App’s APS score
App’s FANs% metric
App’s CRITICs% metric
User satisfaction distribution by APS range
Love It (81 -100 points)
Like It (61 - 100)
Disappointed (41 - 60)
Very disappointed (21 - 40)
Frustrated (0 -20)
Qualitative user feedback with real comments that reveal the experiences, expectations, and frustrations behind the scores.
Downloads:
Detailed survey data, benchmarking metrics and qualitative user feedback for each App. (EXCEL File)
Mobile Apps in this survey
ABSA BANKING APP | AFRICAN BANK | CAPITEC BANK | DISCOVERY BANK | FNB BANKING APP | GOOGLE WALLET | GOTYME BANK ZA (TYMEBANK) | MAMA MONEY: MONEY TRANSFER APP | METATRADER 5 | NEDBANK MONEY | OM BANK | PAYFLEX - BUY NOW PAY LATER | PAYJUSTNOW | PAYMENOW | PAYPAL | POCKET BROKER | SOLMATE - GET YOUR BANK CARD | STANDARD BANK / STANBIC BANK | VODAPAY | WOOLWORTHS |