Peru Banking & Fintech Apps User Satisfaction Survey | October 2026
App User Performance
YAPE faces a significant user experience challenge in Peru. Despite its established role in everyday digital payments, the October 2026 survey reveals a sharp divide between the convenience users value and the technical barriers preventing them from accessing their money.
The APS from Cassuarina Labs, which converts qualitative user survey feedback into a 0–100 satisfaction metric, places YAPE at 32 points, 17.5 points below Peru's banking and fintech app average.
Survey results show that 45.4% of respondents' qualitative feedback falls into the “Love It” satisfaction category, while 43.4% reflects disappointment or frustration. This narrow gap between positive and negative sentiment reflects a product whose core value remains attractive but whose everyday reliability is increasingly questioned.
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