KEY METRICS
APS country benchmark:
79.8 points
FANs% score benchmark:
81% or more
CRITICs% score benchmark:
8% or less
APS country average score:
49.5 points
MARKET LEADERS
CRÉDITONIDO: CRÉDITO SEGURO led the ranking with an APS score of 86.1, followed by CAJA AREQUIPA MÓVIL at 83.2. Both entered the High-Performer Zone, associated with very high satisfaction and trust. NUBECREDITO – PRÉSTAMOS YA placed third in the Strong Zone, reflecting high satisfaction and engagement, with its score matching the competitive benchmark above.
The leading group spans lending and savings-bank propositions, suggesting that different financial services can deliver compelling mobile experiences. The ranking identifies where user satisfaction is strongest; it does not, on its own, establish which features caused that performance.
CRÉDITONIDO: CRÉDITO SEGURO
86.1 points
CAJA AREQUIPA MÓVIL
83.2 points
NUBECREDITO – PRÉSTAMOS YA
79.8 points
MARKET OVERVIEW
Peru’s digital finance experience combines strong enthusiasm with persistent friction. The October 2026 banking and fintech app survey, APS from Cassuarina Labs, analyzed more than 9648 valid responses across 20 apps. The country’s average score reached 50 out of 100, placing it in the Moderate Zone: an experience that is broadly functional but not consistently distinctive.
Survey results show that 59.4% of users’ qualitative feedback fell within the “Love It” category, corresponding to scores of 81–100. At the other end, 26.3% fell within “Frustrated,” scoring 0–20, and 3.3% within “Very disappointed,” scoring 21–40. The remaining 11.0% spanned intermediate levels, from disappointment to liking an app without loving it. These aggregate results across the apps analyzed reveal a divided experience: strong positive sentiment coexists with a substantial group whose basic expectations remain unmet.
The survey’s competitive benchmarks set a more demanding target than the country average: an APS score of 79.8, FANS of 81%, and CRITICS of 8%. Product teams should treat these as a combined ambition—reach or exceed the satisfaction and advocacy benchmarks while keeping criticism at or below the reference level. Building enthusiasm and reducing friction require equal attention.
DOWNLOADS
App Metrics Dataset - APS REPORT
Compare every app with detailed survey metrics: APS score, FANs%, CRITICs%, and user satisfaction distributions by score range (0–100) and satisfaction category—“Love It,” “Like It,” and “Disappointed.” Built for benchmarking performance across apps.
PERU APPS METRICS DATASET - OCTOBER 2026 (exclusive content)
User Satisfaction Survey Dataset
Explore the full qualitative feedback for every app analyzed. Real user comments reveal the experiences, expectations, and frustrations behind the scores, helping you identify strengths and opportunities for improvement.
PERU - BANKING & FINTECH APPS USER SATISFACTION SURVEY - App Pulse Score© (APS)