NEQUI COLOMBIA earned an APS score of 67.2 out of 100, placing it in the Solid zone in Colombia’s October 2026 Banking & Fintech Apps User Satisfaction Survey. Survey results show that 73.8% of respondents selected “Love It,” while 15.8% were disappointed or frustrated. The survey used the App Pulse Score© methodology, or APS from CASSUARINA LABS.
The qualitative feedback reveals a distinctive tension: respondents describe an app woven into shopping, rent payments and money transfers, yet some report being unable to access it precisely when those tasks become urgent. Practical usefulness and dependable access emerge as separate dimensions of the experience.
PAIN POINTS AND STRONG POINTS, PRODUCT LESSON AND KEY TAKEAWAYS
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