PLAKI recorded an APS score of 76.4, placing it in the Strong zone in Colombia’s October 2026 Banking & Fintech Apps User Satisfaction Survey. Survey results show that 80.2% of respondents selected “Love It,” while 10.2% were disappointed or frustrated. The survey used the methodology behind APS from Cassuarina Labs.
The qualitative feedback draws an important distinction between applying for credit and receiving it. Respondents praised straightforward registration and quick processing, but some offered positive assessments before their funds arrived. These comments illuminate the application experience without necessarily confirming a completed loan.
PAIN POINTS AND STRONG POINTS, PRODUCT LESSON AND KEY TAKEAWAYS
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