CAPITAL ONE UK recorded an APS score of 80.0, placing it in the High-Performer zone in the October 2026 United Kingdom Banking & Fintech Apps User Satisfaction Survey. The survey used the methodology behind APS from Cassuarina Labs. Survey results show that 82.4% of respondents’ qualitative feedback fell into the APS category ‘Love It,’ while 7.8% indicated disappointment or frustration.
Ease of use dominates the supplied comments: respondents repeatedly describe straightforward navigation and convenient everyday card management. Feedback on the redesign is more divided. Some welcome a cleaner interface; others describe difficulty finding familiar functions. The product challenge is to improve the app without making established tasks harder to complete.
PAIN POINTS AND STRONG POINTS, PRODUCT LESSON AND KEY TAKEAWAYS
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