CAPITAL ONE UK: 82.4% “Love It”—Keep Card Management Simple as the App Evolves
Ease of use dominates the supplied comments: users repeatedly describe straightforward navigation and convenient everyday card management. Feedback on the redesign is more divided.
UNITED KINGDOM - Banking Apps - App Metrics - October 2026
United Kingdom banking app satisfaction survey shows strong enthusiasm coexists with substantial frustration with a demanding target: an APS score of 71.6 as benchmark.
ZABLE - MOBILE FINANCE: 77.8% “Love It,” but Credit Building Needs Reliable Repayments
Survey results show that 77.8% of respondents’ qualitative feedback fell into the “Love It” category, while 14.4% was classified as disappointed or frustrated. The same qualitative feedback underpins the app’s APS score of 70.2 out of 100, placing it in the Strong zone.
REMITLY SEND MONEY & TRANSFER: Making Speed Predictable Is the Next Challenge
Survey results highlight a clear tension: sending money often feels almost effortless, but unexpected checks or delivery delays can leave users uncertain about when their recipient will actually receive it.
STARLING - MOBILE BANKING: Simplicity Worth Protecting
Starling’s survey feedback highlights straightforward banking and practical budgeting through Spaces, alongside friction in onboarding, account access and complex support cases.