The October 2026 United Kingdom Banking & Fintech Apps User Satisfaction Survey assessed STARLING - MOBILE BANKING using the methodology behind APS from Cassuarina Labs, which translates qualitative user feedback into satisfaction categories and a numerical index.
Survey results show that 81.4% of respondents’ qualitative feedback fell within the “Love It” category, while 10.2% was classified as disappointed or frustrated. The app achieved an APS score of 77.0 out of 100, placing it in the Strong zone.
Ease of use dominates the supplied comments. App users repeatedly describe straightforward everyday banking, with more detailed feedback highlighting how Spaces helps them organise money. Critical comments focus on account opening, access interruptions and the difficulty of getting clear answers when routine banking breaks down.
PAIN POINTS AND STRONG POINTS, PRODUCT LESSON AND KEY TAKEAWAYS
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