VIETNAM - Banking Apps - App Metrics - November 2026
Vietnam's 2026 banking and fintech app survey reveals an average APS of 19, with 57.2% frustrated feedback. Explore user satisfaction benchmarks, market trends, and leading apps.
ZALOPAY-THANH TOÁN & TÀI CHÍNH Scores 63.7 APS: Convenience Wins
ZaloPay scores 63.7 APS in Vietnam's November 2026 fintech app satisfaction survey. Users value convenient payments, rewards, and integrated financial services, while transaction failures, unexpected fees, and account restrictions challenge trust.
VNPAY APP Hits 74.4% Love It, but Payment Friction Holds APS at 58.5
VNPAY APP achieves an APS of 58.5 in Vietnam's November 2026 fintech app satisfaction survey. Strong brand loyalty, discounts, and integrated services contrast with QR payment failures, international card restrictions, and authentication friction.
SHOPEEPAY - TÀI CHÍNH DỄ DÀNG Scores Just 10.4 APS in Vietnam: When Payment Friction Breaks User Trust
ShopeePay scores just 10.4 APS in Vietnam's November 2026 banking and fintech app satisfaction survey. With 73.4% disappointed or frustrated feedback, bank linking failures, identity verification problems, and payment reliability emerge as critical challenges despite positive perceptions of shopping convenience and rewards.