APS Report
The must-read weekly publication covering Banking & Finance mobile Apps user experience ratings worldwide.
October 2026 - Week 2
BANKING | DIGITAL WALLETS & P2P PAYMENTS | CRYPTOCURRENCY | INSURANCE | INVESTING & FINANCIAL MANAGEMENT | BUY NOW, PAY LATER | BUDGET & EXPENSE TRACKING | CREDIT & LENDING | TRADING & MARKETS | TAX PREPARATION & ACCOUNTING | FX (FOREIGN EXCHANGE) | POS (POINT-OF-SALE) SOLUTIONS | OTHER FINANCIAL SERVICES |
BANKING | DIGITAL WALLETS & P2P PAYMENTS | CRYPTOCURRENCY | INSURANCE | INVESTING & FINANCIAL MANAGEMENT | BUY NOW, PAY LATER | BUDGET & EXPENSE TRACKING | CREDIT & LENDING | TRADING & MARKETS | TAX PREPARATION & ACCOUNTING | FX (FOREIGN EXCHANGE) | POS (POINT-OF-SALE) SOLUTIONS | OTHER FINANCIAL SERVICES |
Global Updates
United Kingdom banking app satisfaction survey shows strong enthusiasm coexists with substantial frustration with a demanding target: an APS score of 71.6 as benchmark.
Peru’s digital finance experience combines strong enthusiasm with persistent friction. Survey results show that 59.4% of users’ qualitative feedback fell within the “Love It” category, corresponding to scores of 81–100.
Colombia’s banking and fintech app survey reveals divided user experiences and a clear product priority: carry the simplicity of sign-up through to completed transactions.
Malaysia’s banking and fintech app satisfaction survey reveals uneven user experiences. Explore the leading apps, competitive benchmarks and practical product lessons.
App Metrics Datasets
Exclusive content
US & CANADA | EUROPE | LATIN AMERICA | CARIBBEAN | AFRICA | ASIA | AUSTRALIA | NEW ZEALAND |
US & CANADA | EUROPE | LATIN AMERICA | CARIBBEAN | AFRICA | ASIA | AUSTRALIA | NEW ZEALAND |
Not a subscriber yet?
App Insights
Exclusive content
Ryt Bank users value simple banking and practical PayLater access. Their feedback identifies payment speed and clearer credit progression as priorities.
A money-transfer service takes on a broader responsibility when users begin treating it as their main account. The experience must remain understandable when a phone number changes, a payment stalls, or an order needs correction. Making eligibility, limits, costs, and recovery options visible before money moves can preserve the simplicity that attracted users in the first place.
Ease of use dominates the supplied comments: users repeatedly describe straightforward navigation and convenient everyday card management. Feedback on the redesign is more divided.
TUYA respondents value helpful service and practical credit access, while payment failures and questions about card costs reveal specific opportunities for improvement.
Easy applications earn praise for PLAKI, while respondent feedback highlights the importance of clear borrowing terms and confirmed access to funds.
A successful banking experience should preserve a clear route from opening the app to completing a payment—and provide an understandable recovery path when something fails. The broader lesson is that usability extends beyond screen design.
Users repeatedly describe banking that is easy to navigate, quick to complete and affordable to maintain. Much of the praise is brief, but the more detailed comments reveal a consistent appeal: routine money management requires little effort.
Survey results show that 82.2% of users’ qualitative feedback fell into the “Love It” category, while 13.6% was classified as “Disappointed or frustrated.”
Explore Nequi Colombia’s October 2026 satisfaction survey, from everyday payments and remittances to account access, onboarding and support friction.
Merchantrade Money’s survey feedback highlights everyday usefulness for foreign workers, alongside friction in app access, support, and payment activation.
Survey results highlight a clear tension: sending money often feels almost effortless, but unexpected checks or delivery delays can leave users uncertain about when their recipient will actually receive it.
Starling’s survey feedback highlights straightforward banking and practical budgeting through Spaces, alongside friction in onboarding, account access and complex support cases.